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Customer Satisfaction Survey

In the effort to improve its products and services, Red Head appreciates your support.

Please take a moment to participate in the following brief survey (which has 10 Questions)

I am a: If Other, please describe
I live in:
1. Where did you last purchase Red Head anchoring products?
Construction Supply
Industrial Supply
Plumbing / HVAC Supply
Electrical Supply
Catalog Supply
Nut & Bolt House
Home Center (Home Depot / Lowe’s / Menards)
Hardware Store
Lumberyard
Mass Retailer (Target / Wal-Mart)
Tool Rental Facility
Other    Please describe
2. How would you describe your overall satisfaction with Red Head Adhesive Anchoring products?
Very Satisfied
Satisfied
Just Adequate
Dissatisfied
Very Dissatisfied
Not Applicable
3. How would you describe your overall satisfaction with Red Head Mechanical Anchoring products?
Very Satisfied
Satisfied
Just Adequate
Dissatisfied
Very Dissatisfied
Not Applicable
4. How would you describe your overall satisfaction with Red Head service?
Very Satisfied
Satisfied
Just Adequate
Dissatisfied
Very Dissatisfied
Not Applicable
5. How likely would you be to recommend Red Head products to a friend or business associate?
Very Likely
Likely
Just Adequate
Unlikely
Very Unlikely
Not Applicable
6. Selecting Red Head products is:
Very Easy
Easy
Just Adequate
Difficult
Very Difficult
Not Applicable
7. Installing Red Head products is:
Very Easy
Easy
Just Adequate
Difficult
Very Difficult
Not Applicable
8. How would you rate the overall value of Red Head products as being worth what you paid?
Very Good
Good
Just Adequate
Poor
Very Poor
Not Applicable
9. What is the single most important factor when purchasing anchoring products?
Availability
Brand Name
Ease of Use
Price
Quality
Service
Technical Support
Other    Please describe
10. How likely would you be to repurchase Red Head products?
Very Likely
Likely
Just Adequate
Unlikely
Very Unlikely
Not Applicable
Please tell us how we could improve your overall satisfaction with Red Head.

Please note that this survey is anonymous. However, if you prefer to speak to someone regarding your response(s) please click here and fill out the form.


 

ITW Red Head • 2171 Executive Drive • Addison, IL 60101 • 630-350-0370
copyright © 2008 Illinois Tool Works, Inc.